Information About You
Registration and Transactional Data
When you register or join our mailing list on our Web Site, we may collect various kinds of personal information, including your first and last name, e-mail address, home address, home phone number, personal interests and preferred vacation/leisure destinations. We also collect and store access information related to your account, including user name and user password. When you make purchases from our Web Site, we may collect purchasing information such as information relating to reservations, product orders, shipping address(es) and credit card information.
Customer Service Correspondence
Use of Your Personal and Non-Personal Information
Internal Analysis and Promotions
Offers from Subsidiaries and Affiliates
(a) to conform with the law, respond to claims or comply with legal process served on Delaware North (e.g., a lawful subpoena, warrant or court order);
(b) to enforce or apply our policies or agreements (including to initiate, render, bill and collect for amounts owed to us);
(c) to protect and defend our or our users’ rights or property, the Web Site, our employees, users or the public, including fraudulent, abusive or unlawful use of our Web Site; or
(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
We also use third-party software that tracks traffic directed to the Web Site from affiliate web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase.
This aggregate information generally will not identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all aggregate information provided that such information does not reveal your identity. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any aggregate information to you, such information will be treated like any other personal information under this statement.
Managing Tracking Tools
Interest-Based Online Ads
By visiting http://www.aboutads.info/choices, you can learn more about interest-based advertising and opt out of having your on-line behavior tracked to tailor content or advertising to you.
Links to Other Sites
Opting Out of Promotional Materials
Access and Accuracy
If you are registered with our Web Site, please sign in and use the preference form at “Your Account” to access your information.
If you have NOT completed the registration process, please e-mail your request to
Notwithstanding any preference that you select, we may contact you from time to time to provide services that you have requested or for customer service matters, such as responding to service-related inquiries, updating our policies or notifying you of changes to existing services.
or send a letter to:
Delaware North at Peaks of Otter Lodge
40 Fountain Plaza
Buffalo, NY 14202
ATTN: Corporate Communications
Effective Date: February 21, 2014