At Peaks of Otter Lodge, we are focused on creating a great guest experience, and the health and safety of our employees and guests is our highest priority. We are taking appropriate actions to help prevent the spread of the coronavirus based on the guidance of the CDC.
As a result of these actions, and after careful consideration, we have decided to postpone our season opening, as well as our reservation office has been temporarily closed until further notice. We are closely following the opening guidelines set by the CDC and will announce our re-opening date when timing is appropriate.
Guests with a current reservation:
If you have a reservation arriving before June 23rd, your reservation has been canceled and the deposit is in the process of being refunded.
If you have a current reservation arriving on or before June 30, 2020 and would like to cancel or make changes, you may do so without a charge up to 24 hours prior to arrival. Please note that any changes to existing reservations will be subject to availability and any rate differences. Currently our reservations call center is closed, but you may re-book online at any time. Please have your confirmation number and the email address used available when re-booking. Otherwise, you can send an email to Reservations@delawarenorth.com and we will respond as soon as our office reopens.
Currently our reservations office is closed, but you may book online at any time.
Updated Cancellation Policy:
For all Delaware North Parks and Resorts locations as part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during these challenging times.
Under this policy, all reservations arriving on or after July 1, 2020, will be permitted to change or cancel at no charge up to 48 hours before the scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
We hope this temporary closure supports the national and global effort and look forward to you overnighting with us at a more opportune time this year.
Thank you for your understanding, and please stay safe.
Peaks of Otter Lodge Management